07 November, 2014

Recent Problems with Email Accounts/Passwords

Having problems with logging in to you email address hosted with Fearn Web Hosting?

You almost certainly have one or more devices sending an incorrect password. there have been a number of customers with this issue recently, this is due to increased security settings following a number of brute force attacks on our servers.

To resolve this, you'll need to take the following steps.
  1. Remove all the account(s) you are having issues with from all devices. This is to prevent the device from attempting to log in whilst we are removing the IP restriction.
  2. Send us a list of all the email accounts which are affected.
  3. Send us the IP addresses of all locations from were you are logging in. To find out your IP addresses, go to whatismip.com from each device, at each location.
  4. Wait! We'll remove any IP restrictions from the server, this can take a day or so. Attempts to log in or check email during this time often cause further delays.
  5. We'll then reset your password once we have confirmation from the data center that the IP addresses are removed from the block list. Once this is complete we'll send you the new log in details.
  6. Set up your account again with your new password.
If you have multiple email addresses which are attempting to log in, it is essential that you disable all of them. This is because it's the IP address which is being blocked, not just the email account.

25 March, 2014

How can I Find my Domain Password/EPP Key or AuthCode

In order to find your EPP Keys follow the directions below:
  1. Login to the admin panel at http://fearnwebhosting.com
  2. Search/Locate the required domain name in the section 'Administer/Upgrade domain' and click 'Administer'
  3. Click 'Domain Name'
  4. The domain level console will display the auth code in different ways, depending on the domain type:
  • Generic TLD domains (com, net, org, biz) – the auth code is displayed beneath the heading EPP Password Information
  • .au domain names (com.au, net.au, org.au) – Locate the heading Current domain password (Auth-Info) beneath the section Update Domain Password. and click 'View', to display the auth code.

09 March, 2014

Melbourne IT intends to acquire TPP Wholesale

Last week Melbourne IT announced their intent to acquire Netregistry Group, which includes TPP Wholesale. Fearn Web Design & Fearn Web Hosting use TPP Wholesale to provide web hosting and domain name registration.

Following the acquisition Melbourne IT will be providing additional investment and focus through the TPP Wholesale business with the development of new products and enhanced functionality.
In terms of platform, pricing and support, current Fearn Web Design customers will not be impacted in any negative way — it is business as usual. Your current pricing will be maintained and there is no strategy to alter any pricing as a result of this acquisition.